Member Experience Metrics gives gym and health club operators a precise and meaningful view into how well they deliver member experience and the tools to drive rapid improvement. It gathers member feedback and sentiment continuously and automatically, leveraging on MXM’s tight integration with ABC. Club leadership and staff can respond to feedback, drive product and process improvements, and communicate more effectively. Operators who use MXM typically see retention increase by 6-20% points per year, increased member referrals, generate 7x or more positive social media reviews, and generate a new qualified lead per day or more per club. Learn more about MXM and MXM’s distinctive integration with ABC Fitness Solutions.
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