STRENGTHEN MEMBER CONNECTIONS
Put member engagement at the center of your club
Grow faster by engaging members on-the-go. Offer convenience, flexibility, and personalization to optimize each step of your members’ journey. Improve retention, drive additional revenue, and improve your staff’s productivity.
Case study
Powerhouse Gym
“Our priority is to improve the member experience, and that's why we went with ABC Ignite’s app. It is a one-stop shop for everything our members need to do in the club.”
Michael Dabish
President, Powerhouse Gym
The Challenge
Powerhouse wanted to significantly improve the member experience, provide self-serve options for members, and avoid fragmentation of tools and processes.
The Solution
The ABC Ignite Engagement app was rolled out to become the single point of contact between members and the gym. Members can now use the app to sign up, check in, book classes or appointments, update their billing information, and even use smart lockers.
The Results
The Ignite engagement app has enabled member self-service and has significantly improved and unified the member experience. As a result, staff productivity has also improved.
A Club-Branded App to Improve Member Engagement, Staff Efficiency and Profit Margins
691,000
Monthly Accounts Self-Managed
40,000
No. of Monthly Past-Due Balances Paid
4.1 million
Monthly App Check-ins
1.1 million
Monthly Classes Booked
SELF-SERVICE SIGNUP
Make it frictionless to join your club
Grow your club by empowering your prospects and members with self-service options that enable them to begin a trial, purchase a membership, and refer their friends – all without your intervention.
MEMBER ONBOARDING
Simplify onboarding and orientation
Offer a seamless digital onboarding experience that sets your club apart from the get-go. Let your new members set up their profile and payment preferences and give them the flexibility to book a welcome session at their convenience.
MEMBER SELF-SERVICE
Let your members manage their own accounts
Give your members more control and freedom to change membership plans, freeze or cancel their membership, switch locations, make payments, and update their billing information at any time, so your staff can focus on engaging with members.
IN-CLUB EXPERIENCE
Offer a first-class in-club experience
Streamline the in-club experience to make it exceptional. Make bookings, check-ins, 24/7 access, and additional purchases a breeze, to increase club utilization, member satisfaction, ancillary income, and retention.
PERSONALIZATION
Tailor the club experience to your members’ needs
Offer your members individualized services such as personal training, additional classes, branded digital content such as customized training, nutrition guidance, and habit coaching, to help them achieve their wellness goals even beyond the walls of your club.
See It In ActionWe leverage ABC Fitness’ ABC Ignite as a powerful tool to enhance client and member engagement. ABC Fitness provides comprehensive management solutions, allowing us to streamline operations to serve both our prospective clients and current members. The ABC Fitness app serves as a dynamic platform for member interaction, allowing them to manage their services and plan/track personalized workout plans.
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MEMBER MOTIVATION
Motivate members and customize your offers
Leverage a direct communication channel with your members to improve retention and grow your revenue. Strengthen your brand, promote social activities, personalize new offers tailoring them to everyone – all delivered through a single mobile app inbox.
A Club App Your Members Will Love
ABC IGNITE Engagement is a modern, intuitive, easy-to-use app with top reviews on app stores, that will enable your members to manage their own accounts and will free up your staff to focus their time on building relationships. It will unify and personalize the experience inside and outside of your club, throughout their entire journey as a member.
It’s Time To Take Action
Grow your gym 30% while streamlining sales, member engagement, and operations.
