How ABC Ignite’s 2025 Updates Are Powering Gyms in 2026

In 2025, our goal for Ignite was simple: help clubs remove friction, strengthen relationships, and create growth that lasts. More people than ever engaged with Ignite, and the platform supported meaningful activity at every stage of the member journey.

Across the network, clubs saw:

• 4.04 million active members
• 70 percent average 30-day retention
• 6.58 million class check-ins
• 1.27 million appointments booked
• 620.2 thousand payments completed through the app
• 355.2 thousand referral links shared
• 146.5 thousand prospect signups inside the app

These milestones show how Ignite continues to strengthen club communities and support deeper, more consistent engagement.

Here is how Ignite will continue to empower clubs in 2026 to manage their business more efficiently, engage members more deeply, and grow revenue with confidence.

Manage your business with better tools, smoother days, stronger foundations

DXFactor Click2Save

Click2Save is an intelligent retention tool inside Ignite that steps in when a member starts the cancellation process. It automatically offers personalized alternatives such as freezes, discounts, or different plan options to help members stay. This reduces churn, protects recurring revenue, and saves staff time by handling retention conversations that would otherwise require manual outreach.

Platform Reliability and Scale

Behind the scenes, we invested heavily in strengthening the engine that powers Ignite.

This year we:

• Improved data delivery reliability to 86 percent of days delivered on time
• Migrated more than 3,000 clubs to Commerce, giving thousands of teams a more modern and dependable revenue system

These improvements create a foundation for faster releases, smoother member experiences, and better performance across the entire Ignite ecosystem.

Engage your members holistically, not just their workouts

Ignite Engagement as a holistic wellbeing partner

Members want more than a check-in. They want guidance, encouragement, and moments of connection throughout their day. Ignite Engagement moved closer to that vision in 2025 with new tools designed to support healthy habits and make communication easier for everyone.

This year we introduced:

• A dedicated group instructor role that gives external instructors the ability to check in members for the class and nothing more keeping the club data secure
• Promotional banners that help clubs highlight programs, events, and stories directly in the app, without letting
• A water tracker that encourages simple, daily wellbeing habits
• Check-in forms that help clubs gather insights and better understand member needs

Together, these improvements help staff create more personalized interactions and support members in a more holistic way.

A refreshed Ignite mobile app

We redesigned the Ignite Engagement app to feel more modern, more intuitive, and easier to navigate. Members now spend less time searching and more time doing, whether they are booking a class, checking messages, or tracking their progress.

Grow your revenue by creating easier paths from interest to purchase

Pay Page

Pay Page is a redesigned checkout experience that makes purchasing faster and easier for members. With a clean single-page layout and flexible payment options, it reduces confusion and drop-off during checkout. Clubs benefit from higher completed transactions, fewer front-desk bottlenecks, and a smoother path to revenue.

Session Transfer

Session Transfer allows staff to send a secure payment link directly to a member’s phone so they can complete a purchase or add payment methods instantly. It removes bottlenecks when the front desk is busy or when a member does not have their card on hand while. Clubs benefit from fewer lost sales, shorter wait times, and a faster, more convenient checkout experience.

Acquire

Acquire lets prospects start a trial, explore the club, and join directly inside your branded Ignite app. By guiding prospects through a simple, self-serve path and sending automated reminders, it increases conversions without adding work for your staff. Clubs benefit from more qualified leads, higher trial-to-member conversion, and growth that continues even when the front desk is busy.

Building the future of Ignite

2025 strengthened the entire Ignite platform. With a reliable foundation and a growing ecosystem of features that support both staff and members, clubs are better equipped than ever to operate smoothly and build meaningful engagement.

As we look toward 2026, our teams are focused on deeper personalization, smarter automation, and new ways to help clubs grow sustainably.

Thank you to every club that trusted Ignite this year. We are excited for what comes next.