ABC Ignite Q3 2025 Feature Round‑Up

Running a gym or studio is always a balancing act of keeping operations smooth, your members satisfied, and profits growing. In Q3, we’ve launched a variety of features that ensure your fitness business operates seamlessly while improving member experience and retention rates. These updates are built to work together so you can spend less time focusing on admin tasks and more time engaging with your staff and members.

We’ve built exciting features that will help your business with:

• Increased Profitability
• Improved Member Experience
• Enhanced Analytics 

If you’d like a more in-depth look at our product releases, you can find a monthly report on all our product releases on our blog.

1. Increased Profitability:

Our DXFactor Click2Save Partnership

The Click2Save feature is part of our partnership with DXFactor, using intelligent automation to help you retain at‑risk members with personalized messaging. It integrates directly into cancellation flows and automatically offers personalized paths to provide a better member experience or offering. You can learn more about DXFactor’s capabilities from our in-depth article below.

How Does This Help You?

Smart Member Interventions: Let members explore personalized savings options like pauses, billing holds, and loyalty discounts through a guided digital experience.​

Revenue Recovery, Not Churn Response: Engage members proactively to protect recurring revenue before churn happens. ​​Operational Simplicity: Fully automatable via API or RPA to fit seamlessly into your existing workflows. ​

2. Improved Member Experience

In 2025, your members expect seamless online and on-location experiences. This quarter, we’ve introduced a number of new features that improve user experience, booking speed, and ease of use of the ABC Ignite Platform.

Book a Service Right From the Confirmation Page

After a member completes a booking and sees the confirmation screen, there is now an option to book anotherservice immediately without having to navigate back through menus. This reduces friction in upselling and increases overall member engagement.

How Does This Help You?

Faster Purchasing: Fewer steps to completing a purchase improves the overall member experience.

Easy Upsell: Increase the chance of recurring service or credit pack sales. ​

Simplified Purchase Recurring Services

We have enabled members to purchase recurring services when they try to schedule a service for which the member has no session credits.​ For example, if they try to book a class and they have no credits remaining, a prompt will appear, sending them straight to the purchase credits page.

How Does This Help You?

Streamlined Sales: It is now easier than ever for members to buy more classes, reducing purchasing friction and improving member experience. ​

Improved In-app Experience: With a more streamlined and professional workflow, your members are more likely to revisit and reuse your app.

Easily Cancel Recurring Services

Additionally, we have enabled cancellation of recurring services from the mobile app for members who do not have any unpaid invoices or past due amounts. Members who still have past due balances can now also pay their balance in-app and then cancel their recurring services. ​

How Does This Help You?

Past Due Accountability: Members are now required to pay outstanding balances before proceeding with cancellation.​

Simplified Cancellation Workflows: Reduce friction points and improve member experience with a simplified cancellation process.

3. Enhanced Analytics:

Being able to see clearly what’s happening every day and what’s drifting off track is essential if you want to sustainably scale your business. Now, these new Insights reports allow for clear visibility on your business health and performance.  

New Insights Reports Added

DRDR Collection Variance Analysis (Beta)

This report gives you insights into collections variance: that is, the month-on-month differences in your collection. It spots shortfalls, failed payments, delayed payments, or gaps.

How Does This Help You?

Better financial insights: Spot collection variances quickly for smarter decisions and fewer lost revenue opportunities. ​

Boosted profitability: Understanding where your growth areas are can lead to quick boosts in revenue.

Daily Production Report

The Daily Production Report combines agreement and revenue information into one single report, eliminating the need to analyze multiple datapoints.  ​

Users can use this report to: ​

• Assess the daily sales team performance.
• Save time by accessing one report instead of multiple dashboards and datasheets.​
• Audit activity like returns vs. freezes and returned-for-collections volume. ​
• Get a quick snapshot of agreement and member behavior.

How Does This Help You?

Simplified User Experience: Owners/Operators can now save significant amounts of time with a consolidated daily report. ​

Improved Business Insights: Owners/Operators will now have more insight into daily revenue and sales performance.​

Better Staff Visibility: Discover your top performers and staff with areas for opportunity with clear, actionable data.  

Not seeing these features in your account? Contact your CSM to get these enabled today.

Streamline Your Operational Experience With ABC Ignite

ABC Ignite is designed to streamline and improve your financial payment and member management experience. With this quarter’s updates, we’ve made it easier than ever for you to:

• Improve retention rates through our DXFActor Click2Save partnership.
• Gain key insights into your business performance.
• Streamline member experiences and purchasing workflows.